The Joy of Job Crafting: Finding Meaning in Your Current Role

Many of us dream of creating the job we love, but we don’t have any idea of how to conjure up that elusive job. Enter “job crafting.” In its simplest definition, job crafting means changing your job to make it more engaging and meaningful. Research has shown that job crafting is good not only for individuals but also for the organization they are part of. An important benefit of job crafting is that it contributes to our personal resilience, which is especially critical after this long global pandemic and all the pressures working women are facing. 

The talk will combine research from Amy Wrzesniewski, the Yale professor of management who first introduced the term “job crafting,” with the speaker’s own experience of job crafting. The session will introduce Amy Wrzesniewski’s fascinating and surprising research, which led her to the concept of job crafting. The talk will explore the possible ways individuals can job craft, whether by changing their responsibilities, their interactions, or their mindset. The talk will wrap up with the speaker’s own story of inadvertently job crafting while she was VP of Engineering Practice at Autodesk, the joy she experienced in job crafting, and how that ultimately led her to the work she’s doing today. 

Attendees will not only learn the concepts behind job crafting but will leave the session with tools they can immediately put in place to craft a more meaningful, purposeful, and joy-filled job without changing roles or organizations.

Speaker
Minette Normar, Minette Norman Consulting LLC, Founder

How to Create a Culture of Belonging

As companies wrangle with the implications of the “Great Resignation” leaders are evaluating the management practices best suited to attract and retain employees, and build organizations primed for rapid but sustainable growth.

In this session, PagerDuty Chief Customer Officer Manjula Talreja will discuss her dual approach for internal leadership, and approach to external customer relationships. Her approach starts with identifying an employee’s or customer’s “why,” - an opportunity to center core motivation, create lasting connection, and ultimately drive deeper relationships. 

As a leader at the forefront of creating diverse and inclusive relationships, Manjula will also discuss how to elevate employee and customer joy with a relentless focus on experience. In both team management and customer relationship development, creating a sense of ownership and belonging by concentrating on big-picture transformation can elevate the experience of either an employee or a customer. 

Manjula will discuss working across PagerDuty to “Champion the Customer.” By using this lens to elevate the work of her own team and others, she creates an attachment -- both within her team, and with PagerDuty’s clients -- that transcends simple product features and instead focuses both on the true value the platform brings.

In cultivating a culture that elevates belonging, experience, and joy Manjula’s unique experience will provide a guide for leaders seeking to better motivate their own teams, and create deeper and more durable relationships with customers.

Speaker
Manjula Talreja(Speaker)PagerDuty, Chief Customer Officer