KB 2078313 How to reset the admin password in vRealize Operations This video provides steps to reset the admin user password in the vRealize Operations Manager appliance. You may need to reset the password if: - You forget the administrator password and you cannot access the Administration portal to apply global settings to vRealize Operations. - The admin password has expired. - When logging in to the web-admin portal, it fails with the error: General error occurred Log in to the Admin or Product UI of VMware vRealize Operations Manager 6.x or later as admin fails with the error: Incorrect User name/Password (https://kb.vmware.com/s/article/2131633) For more information see https://kb.vmware.com/s/article/2078313