IndusInd Bank's Customer Centric Approach to Digital Strategy

IndusInd Bank, one of India's leading banks, is at the forefront of technology and innovation, and continues to evolve along with its customers' needs. Biswabrata Chakravorty, CIO at the Bank, tells us how they've overcome challenges in a regulated industry to adopt a hybrid cloud approach for enhanced scalability and agility, and how that has powered their AI initiatives like dynamic data-driven personalization and intent-based frameworks to truly transform the banking experience.